CUSTOMER ENGAGEMENT PROCESS

Below sets out Your Virtual Business Solutions’ customer engagement process from when our customer’s first contact us through to delivery of their services. The timeline below sets out the process we undertaken when delivery design services. When we are providing Business Support, the design concept and development phases are replaced with a kick-off meeting where we discuss expectations and establish clear

Process

2019
2019

Coffee Chat

During your 30-minute “Coffee Chat” we’ll discuss your business and your objectives. It will also provide the opportunity to get a feel for whether we’d be the right fit.
2019

Questionnaire

Following our call, you will receive a questionnaire. The information you provide in the questionnaire helps us to fully understand you and your business needs.
2019

Proposal

You’ll receive an email containing our proposal, contract and invoice. Once you’ve signed the contract and the invoice we’ll schedule the development of your website.
2019

Service Agreement

Our Service Agreement will be sent following your acceptance of our Proposal.
2019

Design Concept

You’ll receive three design concepts for your approval and feedback. The designs will be aligned with your branding.
2019

Development

Once you have approved the design concept, we’ll finalise your design. The design will reflect you, your branding and your mission.
2019

Let the fun begin!

Once you’ve approved the website and are happy with the results, we’ll launch your website.
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