FAQs

Pre-Purchase

We love speaking to amazing women and welcoming them into the Your Website Solutions family. So you can organise a "Coffee Chat" with us or you can drop us a note via contact page.

Once we've had a chat, we’ll send through a proposal and invoice. Once you're happy with our proposal, we require a 50% deposit so that we can schedule your work.
Absolutely, not. By using the phone, email and the internet, we can communicate effectively with clients in any location.
It's a good idea if you have a think about what you need or want to achieve from your website. Things to consider are what type of people will visit the site, what features and types of pages you'd like on your website.

Also, if you happen to have an idea for custom development, then we would need a more detailed list of requirements or a functional specification is a great start.
No, it's not necessary to have all of your content prepared prior to our "Coffee Chat". But it would help to have an idea of what you want, although we can provide you with some guidance to help you.

Once you've accepted our quote and to work with us, we'll provide you with a checklist make it easier for you. We'll also provide you with guidance on the type of text and images that would perform best on your website.
We hear this often and there’s no simple answer to the question. While most of our custom sites are within $3,000 – $5,000, the cost really is dependent on your needs and the features you want.

This is why we offer a free "Coffee Chat" so you can talk about your website needs. We'll also ask you a lot of questions, assess your needs and then provide you with a quote.
A lot, in fact, we encourage your involvement. Your input and feedback are crucial to the process and ensures your satisfaction with the end product.
This is one of the most important questions you need to ask when hiring a designer. Having a beautifully designed business collateral with content not written aimed at your clients will hinder attracting new clients. You need content that connects and converts with your target audience. If you don't feel confident writing your own content, we can organise that on your behalf.
This is a question that many start-ups and smaller businesses ask. We understand that a custom website can be a big investment. This is why we offer a budget-friendly option which will help get you online with a nice looking website. You can find more information regarding our basic packages here.
No. There are hundreds, if not thousands, of hosting providers, but not all hosting meets the minimum Wordpress requirements. However, we'd be happy to help you determine which web hosting company and which web hosting package is the best for your requirements.

General FAQs

No.

Our Coffee Chat is the perfect opportunity for you and me to get a feel for whether we would be a good fit. If I don't feel that we won't be a good fit, then we won't provide a quoted.

Creating a new website is a big endeavour, and like every relationship, it has to feel right for both parties. It needs to feel right for the project to launch successfully.
Female entrepreneurs, “girl bosses”, life coaches or independent female professionals, who is passionate about pursuing their dreams and achieving amazing things. They have been in business for a number of years, have a steady income stream and their business is on the rise.

They value and understand what a professionally designed and branded website could do for their business. However, they either have limited or no internal marketing resources, nor the time to undertake the task themselves.
While we specialise in design solutions for women in business, we also design for individuals, businesses and organisation.

Please feel free to contact us and we can see if we’re a good fit for your project and to get a quote for our services.
We do specialise in digital, print and website design solutions but we aren't your typical design studio. Our small group of focused, enthusiastic professionals have a unique background, which includes design, office management, board management, and general administration, we can offer support that covers your entire business.

Our teams is dedicated to improving your business by alleviating your challenges and “pain points” so that your business can prosper and grow.

Payments & Guarantees

We require a signed contract and a 50% non-refundable deposit to reserve your start date on my calendar. The remaining 50% is due before publishing your site and you're happy with your website.
We offer EFT and major credit cards. Our preference is for EFT deposits but we can also accept credit card payments.
When you buy a house, you need to put down a deposit so that the house is taken off the market. Similarly, when you ask us to design your website we need to "take time off the market" so to speak. The deposit guarantees your time slot and demonstrates your commitment to your project.
No.

Before we start work, we provide you with a quote outlining our costs, which means you know exactly what you will pay.

The only time there would be additional costs is when a client requests a variance to the initial scope of works such as additional features or images for the website. The changes and additional costs are discussed with you before we proceed with the additional work.
Yes.

Often recurring costs aren't discussed before starting your project but there will be some ongoing costs . At a minimum, there will be web hosting and domain name registration costs.

If you have asked us to maintain your website for you, there will be a monthly maintenance fee.

Your Preparation

We will provide you with a list outlining the information we will require for your individual project. But normally we require the following information:
  • List of pages
  • Website content in either a Word document or plain text document
  • Photographs to be included and evidence you have permission to use the photographs
  • Business logo
  • Business details including business name, ABN/ACN, contact details, etc.
  • Login details for any existing web hosting and domain registrar accounts.
We prefer text content to be provided in either MSWord or plain text documents.
We prefer to receive the original format provided by your logo designer, which is normally either .EPS or .AI. If not available, we can usually use .JPG, .PNG or .GIF
All photographs should be provided in .JPG format, with minimum dimensions of 1000px x 1000px. While you can be embedded within the Word.doc to show placement, we also require them attached in full scale separately to an email or upload to Dropbox. Other images, such as illustrations, icons, buttons etc. can be either .JPG, .PNG or .GIF.
Depends. If you have sourced (and where required, paid) the images from a stock photography site such as Unsplash, Pexels or iStockphotos, then the answer is yes. But if you've found them on someone's website or saved them off Googled and haven't received permission from the owner, then the answer is no as you could be breaching copyright laws.

Design

We can design a variety of work for digital, print and websites. Some examples of work we have produced include annual reports, brochures, logos, flyers, websites, email campaigns.
You will own the Copyright of any work completed by Your Virtual Business Solutions transfers once the final payment has been made.

However, we retain the rights to any creative concepts not chosen. We also reserve the right to use any work for promotional purposes.
As soon the final payment has been received, we will provide you with the electronic files

Depending on the file size, we will supply your files in the following ways:
– via email as an attachment
– upload to Dropbox and send you a link to download
– In rare cases even save files onto a CD and deliver via regular post or courier

If you are arranging your own printing, you will also receive high resolution PDFs.
All artwork for print is supplied in high res vector format (.PDF or .EPS) – so no quality is lost when the work is enlarged or reduced. If you want to use your images for web & social media purposes, then we will gladly supply your files in JPEG for uploading online
Yes,of course. We use a number of different printers so we would be happy to organise your printing. Whether you need a small quality or large, we can source the right printer for your print job.

Website Development

Normally it takes between 6-8 weeks to build a new custom website, but that timeframe depends on each client. How quickly we can build your website depends on many factors, including how much input you provide at the beginning, how quickly you provide feedback and the complexity of the site.

You can read more about our detailed process here.
For the majority of the sites we build, we use a content management system (CMS) platform called Wordpress. Wordpress is an open-source, powerful, clean, mobile responsive, design-driven CMS.
A content management system (CMS) is a system that allows you to control and manage your website content without any technical skills or additional software.

Website General FAQs

Absolutely, you retain full ownership and access to your website, domain registration and hosting. While we would hate to see this happen, you are always free to move your website and domain to a third-party company.
Absolutely. We provide all of our clients with administration access to the backend, or administration section, of their website. This applies not matter if the client wants to update their site themselves or have asked us to manage their site or manage the upgrades.
Yes, you will. We use a CMS to build websites, which will allow you to log in and make changes to text content, add images to pages, upload PDF documents, add blog posts & YouTube videos.

Support & Maintenance

One of the benefits of WordPress is that anyone can maintain their own website. This means that if you want to make changes to the text or add new content, you'll be able to do it yourself.
We understand that not everyone wants to manage their site or manage the upgrades, this is why we offer a monthly support plan. You can discuss our support plan with us during the development process or after your site is online. Contact us for more information.
Yes, you will. We use a CMS to build websites, which will allow you to log in and make changes to text content, add images to pages, upload PDF documents, add blog posts & YouTube videos.
Absolutely. We provide all of our clients with administration access to the backend, or administration section, of their website. This applies not matter if the client wants to update their site themselves or have asked us to manage their site or manage the upgrades.

Hosting & Domains

No, but we can organise hosting on your behalf.

Our prefered providers are VentraIP Australia or Siteground.

We don't have affiliate agreements with either of these companies nor do we earn anything by recommending these providers.
No.

There are hundreds, if not thousands, of hosting providers, but not all hosting meets the minimum Wordpress requirements.

However, we'd be happy to help you determine which web hosting company and which web hosting package is the best for your requirements.
Yes, of course. We can help you make changes to your domain settings so that it points to your new website.
You will own the domain. We register all domains in our client's name and address. This means you own the domain and have complete control over the domain.
You will own the website hosting. We set up website hosting in our client's name and address. This means you own the hosting and have complete control over the hosting.
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